Methodologies
The service delivery foundation for HIQ is based on a series of industry standard IT methodologies. These being ITIL, TOGAF (Healthbase), PRINCE2 and BABOK to meet our customers business objectives and HIQ corporate undertaking.
Click here to download a Diagram of the HIQ Project Methodology in pdf format. If you need a more detailed overview, there is a comprehensive HIQ Project Methodology document.
If you wish to submit any questions or comments, please note that there is an HIQ Project Methodology Forum on this site. We would be delighted to answer your questions, discuss approaches to project management and share more information via the forum (click here).
ITIL
The Information Technology Infrastructure Library (ITIL) is the most widely accepted approach to IT Service Management (ITSM) in the world. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
HIQ has embraced the ITIL approach and currently our entire workforce is on the road to ITIL certification. At a bare minimum, every single employee holds the ITIL Version 3 Foundation Certificate.
We believe that our adoption of ITIL methodologies will enhance our delivery of high-quality IT services.
When it comes to Incident Management, Change Management and Request Fulfilment, the principles of ITIL are already firmly embedded within the HIQ culture. Our goal is to continue developing our service delivery excellence aligned to ITIL.
Click here for more information on ITIL.
TOGAF
The Open Group Architecture Framework (TOGAF) has been taken on board by HIQ.
TOGAF is an industry standard architecture framework that may be used freely by any organisation wishing to develop an information systems architecture for use within that organisation.
Originally developed by members of The Open Group, working within the Architecture Forum (www.opengroup.org/architecture), it is a detailed method and a set of supporting tools for developing enterprise architecture.
Key members of the HIQ Infrastructure, Applications and Strategic Development teams have been certified in TOGAF.
PRINCE 2
PRINCE2® (Projects IN Controlled Environments), is a widely used project management method that navigates through all the essentials for running a successful project. It’s a process-based approach providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide.
Here at HIQ, our dedicated IT Projects team has employed the PRINCE2® methodology, and our successful implementations of both new and upgraded systems in the recent past bear testament to its effectiveness.
All of our IT Project Managers are all trained in the PRINCE2® methodology.
Click here to download a selection of PRINCE2 Templates Used by HIQ.
BABOK
In the world of business analysis, IIBA® (International Institute of Business Analysis) has become the leading association through the creation of the Business Analysis Body of Knowledge® (BABOK®), a comprehensive guide that reflects the current generally accepted practices within the BA profession.
BABOK describes Business Analysis areas of knowledge, their associated activities and the tasks and skills necessary to be effective in their execution.
At HIQ, our team of IT Business Analysts are committed to working to the BABOK methodologies to ensure our service delivery is focused on the business need of our customers.
Click here for more information on BABOK.
